Join our team at Imperial Resource Group, a leading Internet Service Provider, as a Billing Specialist. In this role, you will be responsible for managing the billing process for our internet services, ensuring accuracy, efficiency and exceptional customer service. Your primary duties will include generating invoices, reconciling accounts, handling billing inquiries and collaborating with internal teams to address billing-related issues. The ideal candidate will have a keen eye for detail, strong analytical skills and excellent communication abilities. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we encourage you to apply.

RESPONSIBILITIES:

• Generate accurate invoices for internet services provided to customers.
• Reconcile billing statements and accounts receivable to ensure accuracy and completeness.
• Handle billing inquiries and resolve customer concerns in a timely and professional manner.
• Collaborate with customer support, sales, and finance teams to address billing-related issues and discrepancies.
• Identify opportunities to improve billing processes and systems to enhance efficiency and accuracy.
• Stay informed about industry regulations and best practices related to internet service billing.
  

  REQUIREMENTS:

  • Bachelor’s degree in accounting, finance, or a related field preferred.
  • Proven experience in billing, accounting, or financial analysis, preferably in the telecommunications or internet service provider industry.
  • Strong attention to detail and accuracy in data entry and analysis.
  • Excellent communication skills, both written and verbal with the ability to interact professionally with customers and colleagues.
  • Proficiency in Microsoft Excel and other billing software systems.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
  • Knowledge of billing regulations and compliance standards in the telecommunications industry is a plus.
    

    SKILLS:

    • Billing Processes: Solid understanding of billing processes and procedures, including invoice generation, account reconciliation and billing dispute resolution.
    • Customer Service: Ability to provide exceptional customer service and resolve billing inquiries and concerns promptly and professionally.
    • Analytical Skills: Strong analytical skills to identify billing discrepancies, analyze billing data and propose solutions for process improvement.
    • Communication: Excellent communication skills to effectively communicate with customers and internal teams regarding billing issues and resolutions.
    • Adaptability: Ability to adapt to changing priorities and work effectively in a dynamic environment.
    • Compliance Knowledge: Familiarity with billing regulations and compliance standards in the telecommunications industry.If you possess these skills and are eager to contribute to a dynamic team in the internet service provider industry, we invite you to apply for the Billing Specialist position at Imperial Resource Group.

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